Payment & Booking
A written confirmation of availability at the villa during the period requested will be emailed or faxed to the guest upon which a booking deposit of 30% of the total rental charge must be paid by credit card or bank transfer, to validate the reservation. The booking will be considered valid only after receiving this deposit. The booking confirmation deposit is non-refundable or transferable. The balance, 70%, of the total rental charge must be paid 8 weeks prior to the rental period starting date. If the balance is not paid in time, the booking may be cancelled and the balance due will be claimed from the client together with all related expenses and compensations. No-show or earlier departure will have 100% charge of the stay.
Unpaid provisional or option reservations can be made and confirmed for customers. However, if within a one week period these unpaid option or provisional reservations are not converted into paid confirmed bookings, then these option reservations are automatically cancelled.
Payment Methods
(1) By credit card.
(2) By direct bank transfer.
Price Guarantee
The rental price of the villa is fully guaranteed when the deposit is paid and the receipt has been issued.
Minimum Rental Period
The villa is rented on weekly basis with a one-week minimum rental period.
Arrival & Departure
Check-in is on Saturday, between 5.00 pm to 10.00 pm.
Check-out is on Saturday up to 10.00 am.
Pets
Pets are not allowed.
Security Bond
A refundable security deposit of € 770.00 EUR for rental at Villa Mosaica (€ 520.00 EUR for Villa Amorosa and the other villas) is payable few days before arrival at the villas. This deposit will be refunded within three weeks from the date of departure from the villa, less any deduction made for damage caused to the property or for any additional costs that are not included in the rental price. Charges for damages or losses or any maintenance and repairs to the premises, equipment, amenities or fixtures necessitated by misuse will be at the discretion of the local villa's manager. In the event of any damage or loss which is assessed to be in excess of the security bond, the client will be held responsible for the full reimbursement of the outstanding amount. Access to the villas could be denied if the security bond is not paid. On check-out at the end of a rental period, the property should be left as clean and tidy as was found on check-in, otherwise a fee of € 175.00 EUR for Villa Mosaica (€ 85.00 EUR for the other villas) will be charged to the guests' account for cleaning and tyding-up of the property.
Change of Bookings
In case of unforeseen circumstances where we have to change or cancel a booked villa or apartment, we will do our best to offer our guests an alternative accommodation of the same standard as the changed or cancelled one. Alternatively, we will refund in full all payments made to us for the accommodation in question. No extra payments or amounts will be due. We do not accept liability for travel expenses, alternative accommodation or other expenses that may be incurred by the guests.
We strongly recommend that all customers should purchase trip cancellation & travel insurance.
Events at the villas
The villas are provided to our guests for accommodation purposes only. The villas are located in residential areas, we kindly request our guests to refrain from allowing any noise to originate from the Villas after 11:00 pm as required by law. If our guests intend to organize a party or an event at the Villas then such party or event must be agreed with the villa's managers in advance. Also, the organization at the villas of events or activities, regardless of the number of guests, which entail and involve the presence in the villas of third parties such as trainers, musicians, singers, dancers, performers of all types, disk-jockeys, caterers or catering companies, cooks and chefs, waiters, and any kind of technicians, is not permitted without a prior agreement with the villa's managers.
Limitation of Liability
Although every effort is made to ensure that the villa is in perfect condition, we cannot accept responsibility for third party claims, accidents, damage to or loss of property or for any expenses incurred for any reasons, including changes caused by Force Majeure, regardless of howsoever they may have occurred nor can liability be accepted for injury as a result of the use of the pool, howsoever caused. Guests are specifically advised not to allow unsupervised children to use the pool. Glass is not allowed in the pool area.
Cancellation
If a booked rental is cancelled by the guest, the following charges will apply:
| Period |
Charges |
| More than 45 days* |
30% of the total rental charges |
| From 44 - 29 days* |
60% of the total rental charges |
| From 28 - 21 days* |
80% of the total rental charges |
| Less than 21 days* |
100% of the total rental charges |
| *Days are considered to be prior to the rental period starting date and are calculated based on the date on which a written notice of cancellation has been received by the villa's management. |
| Cancellation of other services: |
| In the event that a booked or confirmed service, which was to be provided or arranged by us for the guest, within or outside the villas, is cancelled by the guest within more than two months before these services are to commence, then 25% of the total cost of that service or the fixed charge fee, if any, for that service will be due from and payable to us by the guest. If the cancellation takes place within two months from the date on which such service was to commence then the total cost of that service becomes due to us. |